Refund policy
We stand by the quality of our products and want you to be satisfied with your order. Since our items are made to order (print-on-demand), we cannot accept returns or exchanges. Please review our policy below to understand how we handle special situations.
Returns & Exchanges
Unfortunately, we do not accept returns or exchanges for:
- Wrong size or color chosen by the customer
- Change of mind after purchase
- Slight variations in print placement, color, or size (these are normal with POD production)
We strongly recommend checking our size charts and product details before placing your order.
Damaged or Defective Items
If you receive a product that is:
- Misprinted
- Damaged
- Defective
- Not what you ordered
Please contact us within 7 days of receiving your item.
📩 Email us at: info@negotiumfrux.com
Include:
- Your order number
- Clear photos showing the issue
Once verified, we’ll arrange a free replacement or a full refund at no cost to you.
Lost or Undelivered Orders
If your order hasn't arrived after the expected delivery window, please let us know. We’ll work with our production partners (Printful/T-Pop) to resolve it, including tracking and possible reshipment.
Non-Returnable Items
Since each item is printed just for you, we cannot accept returns due to:
- Incorrect address submitted at checkout
- Buyer’s remorse
- Ordering the wrong size or product
Please double-check your order details before placing your order.
Need Help?
Our goal is to make sure you love what you ordered. If you have any concerns, feel free to reach out.