Q & A
Frequently Asked Questions
1. When will I receive my order?
Most orders are processed within 2–5 business days. Shipping times depend on your location but typically take:
- Spain & Western Europe: 5–10 business days
- Northern & Eastern Europe: 7–12 business days
- Rest of the world: 7–14 business days
We always aim to deliver as quickly as possible. You’ll be notified if any delays occur.
2. Where do your products ship from?
We work with European fulfillment centers, primarily located in Spain and Latvia. Your order will ship from the location closest to you that has the item in stock.
3. How can I track my order?
You’ll receive an email with a tracking link once your order ships. It may take up to 48 hours for tracking details to update.
4. Can I cancel or change my order?
Orders are processed quickly, so cancellations or changes are only possible within a few hours of purchase. Contact us immediately at info@negotiumfrux.com if needed.
5. What is your return policy?
We accept returns or exchanges within 14 days of delivery for defective, damaged, or incorrect items. Visit our Return Policy page for full details.
6. What if my item arrives damaged or in the wrong size?
Please email us within 7 days of receiving your order and include a photo of the issue. If confirmed, we’ll arrange a replacement or refund.
7. Do you ship internationally?
Currently, we ship to most European countries. Some international shipping may be available — additional fees or customs duties may apply.
8. How are your products made?
All items are printed on demand, meaning they are produced only when you order. This helps reduce waste and supports a more sustainable production process.
9. Who do I contact for help?
You can reach us at info@negotiumfrux.com. We typically respond within 1 business day.